NXTEO
oracle services
SERENITY Pack or ASSURITY Pack
Our basic offer for all packs
Logical space management
Logical space increase when critical threshold reached
Reorganising objects of a logical space
Oracle ASM and ACFS management (expansion, reduction of DiskGroup)
Object management
Object reconstruction
Checking object status*
Creating, modifying and deleting objects in a database
Management of objects with a very large increase in volume over a short period of time
Large volume management / partitioning
Availability management
Check that all instances within the perimeter are UP*
Check that the services associated with the database (listener, agent) are UP*
Corruption management*
Managing blocking sessions*
Error management
Verification of SQL processing specific to the database (DBMS_JOB)*
Error management in the alert.log or other Oracle trace*
Oracle trace purge management*
Modification of a database parameter when an alert threshold is reached
Safety management
User and password management
Verification of the space allocated in the Fast Recovery Area*
Checking the backup*
Backup / restore of a backup of less than 200GB
Feeding an Oracle application schema (data export / import)
Backing up Control Files
Application of security patches in accordance with the Oracle schedule
Performance management
Relaunch of statistical processing of a database
Analysis of sessions and consumer requests
Identification of CPU, memory, network and disk I/O restrictions
Our additional options
Only for SERENITY packs
UNLIMITED option
Safety management
Management and implementation of the backup strategy
Backup / restore of a backup greater than 200GB
Performance management
Detailed analysis of CPU, memory, network and disk I/O constraints
New monitoring tool under study and development
DG* Operations Management
* DG : Data Guard (or equivalent)
Checking the transfer and application of archive logs to the Standby database*
Switchover of a base on scheduled technical maintenance
Base failover in the event of a major incident
GG* Operations management
* GG : Golden Gate (or equivalent)
Verification of lag to target base(s)*
Checking the configuration of the EXTRACT and/or REPLICAT processes on a change of structure from source to target - mapping schema, tables*
Additional operations
Technical maintenance of Oracle Primavera and OBIEE applications
Migration of a database on the same server (maximum of two Oracle versions)
Migrating a database to Oracle ASM or ACFS
Duplicating a database on another server
ON-CALL DUTY option
ON-CALL DUTY management
Full scope of NWH incidents taken into account
NWH : Non Working Hours, 24/7/365, including public holidays
SUPERVISION option
Supervision management
Remote supervision of the perimeter, reduced GIT*
*GIT : Guaranteed Intervention Time
LINUX / REDHAT option
OS* operations management
* Linux or RedHat OS only
File System check
Checking system error messages
Preparing devices for expanding a Disk Group ASM
Managing local server accounts
Check server memory usage*
APPLIANCE option
Appliances management*
* Exadata and ODA appliances
Appliance management (Exadata / ODA)
Shared storage management + Exadata cells*
VM management - container but not content*
Clusterware service management*
Management of specific errors*
Configuration backup management
Switching a resource to another node
Application of security patches in accordance with the Oracle schedule
* : Possible corrective action
